Apr 11, 2021  
2016-17 College Catalog 
2016-17 College Catalog [ARCHIVED]

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IST 268 - Web Based Tech Support & Doc

This course will provide hands-on experience with software and methods to conduct help desk support. Problem tracking, follow-up, and how to maintain high touch, high quality customer support via the Web is emphasized.  The focus is placed on problem solving strategies with emphasis on a variety of web-based practices that are specifically designed for customer satisfaction associated with technological problem resolution and related soft skills.

Co-requisites:  NONE

Prerequisites:  IST 131  

Credits: 3(Lec: 3)

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