IST 268 - Web Based Tech Support & Doc
This course will provide hands-on experience with software and methods to conduct help desk support. Problem tracking, follow-up, and how to maintain high touch, high quality customer support via the Web is emphasized. The focus is placed on problem solving strategies with emphasis on a variety of web-based practices that are specifically designed for customer satisfaction associated with technological problem resolution and related soft skills.
Prerequisites: IST 131
Credits: 3(Lec: 3)
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